Better Business Buearu - Concord The BBB promotes integrity and business ethics through self-regulation in the market place. Services provided by the BBB include a 24-hour automated telephone inquiry service, which provides reliability reports on companies and charitable organizations. In addition the BBB provides complaint filing services, general monitoring of advertising in the marketplace, dispute resolution services and consumer/business education programs. BBB information and services are provided at no cost to the public with the exception of some mediation and arbitration services. http://www.concord.bbb.org